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基于灰色层次分析法的老年人APP 用户体验评价研究

  

  1. 江苏师范大学机电工程学院，江苏 徐州 221116
  • 出版日期:2018-02-28 发布日期:2018-02-06
  • 基金资助:
    教育部人文社会科学研究青年基金项目(15YJCZH245)

Research on the User Experience Evaluation of APP for the Elder Based on Grey AHP

  1. College of Mechanical and Electrical Engineering, Jiangsu Normal University, Xuzhou Jiangsu 221116, China
  • Online:2018-02-28 Published:2018-02-06

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被引次数

2

摘要： 为了提高老年人APP 的用户体验水平，提出一种基于灰色层次分析法(AHP)的老
年人APP 用户体验评价模型。首先，构建用户体验的评价体系；接着，通过AHP 计算评价指
标的权重；最后，采用灰色关联分析法(GRA)将用户体验的评价指标整合为灰色关联度，从而
根据灰色关联度选择最优方案。以移动医疗APP 作为案例，结果表明基于灰色AHP 的APP 用
户体验评价模型可以有效地评价老年人APP 的用户体验水平，为设计决策提供依据。

关键词: 用户体验, 层次分析法, 灰色关联分析法, 老年人, APP

Abstract: To improve user experience (UX) level for the elder, this paper proposes an evaluation
model of UX of APP for the elder based on grey analytic hierarchy process (AHP). Firstly, an
evaluation system is built. Second, the elderly preference weights for evaluation indexes are
investigated by AHP. Finally, the criteria of UX are integrated into grey relational grade by using grey
relational analysis (GRA) to obtain optimal design. A mobile health application was chosen as a case
study. The result indicates that the grey AHP-based evaluation model can be used to evaluate the UX
level of APP for the elder effectively, and designers can achieve insights for decision making of design.

Key words: user experience, analytic hierarchy process, grey relational analysis, the elder, APP